This privacy policy explains how Cycle Care Hub processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs.
We use personal data to respond to inquiries, schedule and manage bookings, assess bicycle condition, prepare quotes after inspection, carry out and document servicing, obtain approval for additional work, process payments, provide collection summaries, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. These parties act on our instructions or under their own legal responsibilities, and they are expected to handle data securely and for limited purposes.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, customers, or others.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, customer communication, administration, and website functionality.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and related cross-border situations.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a portable format where applicable. If processing is based on consent, you may withdraw it for future processing without affecting prior lawful processing.
We may process identification and contact details, service request details, bicycle intake and inspection information, quote and approval records, payment and collection records, communication content, and technical data such as device and browser information. Where relevant, we also process notes created during servicing, including condition observations and service summary records.
We receive data from website forms, phone or email inquiries, workshop drop-ins, bicycle intake and inspection steps, approval communications, payment handling, and records generated when we carry out or document a service. We may also obtain limited technical data through the website and related systems.
The site may use essential cookies for core functions, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You may block or delete cookies through your browser settings. If the site provides a cookie preference tool, you may use it to adjust non-essential cookies. Some cookies are necessary for basic site functions and may not be fully disabled without affecting the site experience.
Depending on your location and the applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. You may also have the right to complain to a competent supervisory authority if you believe your data has been handled unlawfully.
To exercise a privacy right, submit a clear request using the contact details in this policy and provide enough information for us to verify your identity and locate the relevant records. We may need additional details before acting on a request, and we may refuse or limit a request where the law allows.
We retain personal data for the period needed to handle inquiries, provide services, maintain business records, resolve disputes, and meet legal, accounting, or operational obligations. When data is no longer needed, we delete it or anonymize it where appropriate.
We may update this policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.
